Terms & Conditions

Last Updated: 25/02/2025

1. Introduction

These Terms & Conditions govern the use of OREN Wellness Limited’s website and services. By using the services, users agree to these terms.

2. Services Provided

Wellness & fitness sessions are offered through in-person classes and an online booking system.

3. Booking & Cancellation Policy

  • Class cancellations must be made at least 12 hours before the scheduled time.

  • Late cancellations or no-shows may result in charges or loss of session credits.

4. Membership Terms

  • Memberships require a minimum commitment of 12 weeks.

  • After the initial period, cancellations require 14 days’ written notice via email.

5. Liability Waiver

By booking and attending sessions, users acknowledge that:

  • Participation is voluntary, and all risks related to physical activity are assumed.

  • OREN Wellness Limited is not liable for injuries, accidents, or health conditions arising from participation.

  • Any relevant medical conditions must be disclosed before attending sessions.

6. User Conduct

All users must:

  • Respect staff, trainers, and fellow members.

  • Not misuse or tamper with the booking system.

  • Follow studio rules and hygiene protocols.

7. Age Restrictions

Users must be at least 16 years old to book and attend classes.

8. Payment & Refunds

  • Payments are processed securely via third-party providers.

  • Membership fees are non-refundable, except in exceptional circumstances at the discretion of OREN Wellness Limited.

9. Governing Law

These Terms & Conditions are governed by UK law, and any disputes will be handled in UK courts.

10. Changes to These Terms

These Terms & Conditions may be updated periodically. Any changes will be communicated through the app.

11. Contact Information

For inquiries, email hello@orenwellness.co.uk.