Privacy Policy

Last Updated: 25/02/2025

1. Introduction

Welcome to OREN Wellness Limited. Your privacy is important, and this Privacy Policy explains how personal information is collected, used, and protected when using the website and services.

2. Information Collected

The following personal data may be collected and processed:

  • Personal Details: Name, email address, phone number.

  • Payment Information: Processed securely through third-party providers (e.g., Stripe, PayPal).

  • Health Information: Provided voluntarily to help assess suitability for wellness & fitness sessions.

  • Booking History: Information on class bookings, cancellations, and attendance.

  • Cookies & Tracking Data: Cookies and similar tracking technologies may be used for website functionality and analytics.

3. How Information is Used

Personal data is used for the following purposes:

  • Managing class bookings and memberships.

  • Sending marketing communications (if opted in).

  • Processing payments securely.

  • Managing user accounts and providing customer support.

  • Analyzing and improving website performance.

4. Third-Party Services

Necessary data may be shared with third-party service providers for:

  • Payment processing (e.g., Stripe, PayPal)

  • Email marketing (e.g., Mailchimp)

  • Analytics & tracking (e.g., Google Analytics)

All third parties comply with data protection laws.

5. Data Retention

Personal data is retained as long as necessary to fulfill legal obligations and provide services. Retention periods comply with UK law.

6. User Rights

Under UK data protection laws, users have the right to:

  • Request access to personal data.

  • Request correction or deletion of data.

  • Withdraw marketing consent at any time.

  • Request data portability, where applicable.

To exercise these rights, contact hello@orenwellness.co.uk.

7. Cookies & Tracking

Cookies are used for website functionality and analytics. Cookie preferences can be managed via browser settings.

8. Data Security

Security measures are in place to protect personal data, but due to the nature of online data transmission, complete security cannot be guaranteed.

9. Changes to This Policy

This policy may be updated from time to time. Users will be notified through the app if significant changes occur.

10. Contact Information

For privacy-related inquiries, email hello@orenwellness.co.uk.